How GARNEA put half a million pages of service documentation at its technicians' fingertips

Hundreds of thousands of pages. A support team and 50+ technicians.

GARNEA backs the service operation for a whole dealer network of agricultural and construction machinery. And every tractor is a slightly different machine: within one model, units differ by engine or gearbox, and only the VIN tells you which manual is the right one.

The documentation was in English, in a structure a technician in the field has no time to search. Some things even technical support couldn't find, and the experience from past repairs stayed locked in service tickets.

• Documentation differs unit by unit within one model – the VIN determines the right manual
• Manufacturer materials in English, hard to search unit by unit
• Error codes scattered across manuals and separate tables
• Know-how from past repairs locked in tickets nobody can see into
• An internal support team and 50+ technicians – some in the repair shop, some out on drive-out service

An assistant that knows every machine – by model and VIN

TechBuddy read the manuals, the error-code tables and the history of resolved tickets, and connected them to specific machines. Enter the VIN and TechBuddy pulls that machine's history from past tickets and every relevant detail from the documentation – then answers an error code from the display, a replacement procedure or a part location, scoped to the exact unit.

Every answer points to the exact place in the source, so the technician verifies it and works the repair from the manual. TechBuddy doesn't guess – it finds and cites.

From scattered documentation to one place to search

One place for manuals, codes and solved cases

Technical support and technicians finally have a single place to search – across manuals, error codes and repair history, always with a documented source.

Know-how stops living with a few senior people: what someone has solved once can now be found by a junior technician, a colleague out in the field or a dealer – including on machines they don't know themselves.

And because every question flows through one place, GARNEA can now see what service teams and dealers ask most – and where the documentation falls short.