Product
Powerful AI assistant features designed for manufacturing and service teams
How TechBuddy Works
Key features
Your Data
We connect to your existing systems
TechBuddy integrates with your current documentation, ticketing systems, and knowledge bases. No complex migration needed – we read directly from your existing sources and keep everything in sync.
- Connect technical documentation, manuals, and SOPs
- Import ticket history and resolution records
- Sync product catalogs and specifications
Data Sources
Integrations
TechBuddy Engine
Specialized for technical data
Generic AI chatbots struggle with tables and complex documents, often giving confident but wrong answers. TechBuddy is purpose-built for technical data, delivering accurate, verifiable responses.
- Optimized for working with technical documents
- Works well with vague questions and context
- Creates metadata layer to find relations between documents
Accurate Answers
High accuracy with cited sources and a feedback loop
Every answer comes with cited sources your team can verify in one click. Rate responses to help TechBuddy improve — the more feedback, the more accurate it gets over time.
- Sources cited inline — open the original document in one click
- Rate answers with thumbs up/down to improve accuracy
- TechBuddy continuously learns from your team's feedback
Ready-Made Use Cases
Packages for every team
Pre-configured packages for field technicians, support teams, sales, and more. Each package is tailored to specific workflows with role-based access, mobile support, and multi-language capabilities.
- Pre-built packages for common use cases
- Role-based access and permissions
- Multi-language support (EN, DE, CZ and more)
Use Case Packages
How it works
2 months to full solution
From first contact to a fully functional solution. No risk, full support.
Intro meeting
TechBuddy introduction with a live demo on real examples.
Free consultationPilot
Let your team try a limited version on your own data — no commitment.
Scaling
Scale the solution to all your data and relevant teams. Integration of live data.
Ongoing support
A stable solution that grows with your needs — we handle the rest.
Intro meeting
TechBuddy introduction with a live demo on real examples.
Pilot
Let your team try a limited version on your own data — no commitment.
Scaling
Scale the solution to all your data and relevant teams. Integration of live data.
Ongoing support
A stable solution that grows with your needs — we handle the rest.
Questions about the process? We'll be happy to answer them during the intro meeting.
Deployment Options
Choose the deployment model that fits your organization's needs and security requirements.
SaaS
Standard solution
The easiest option for most customers. Fully managed cloud solution.
- Fastest deployment
- Automatic updates
- No infrastructure management
- EU hosting & GDPR compliance
Your cloud
Deployed to your infrastructure
For organizations with strict data residency requirements. Runs in your cloud environment.
- Data stays in your infrastructure
- Full control over environment
- Integration with your systems
- Support from our team
On-premise
Runs on BullSequana AI
For maximum control and security. Complete solution running on your own infrastructure.
- Maximum data security
- No internet dependency
- Runs on BullSequana AI platform
- Suitable for regulated industries
Security & Compliance
Enterprise-Grade Security
Your data is protected by multiple layers of security, from encryption to compliance certifications.
EU-Hosted Infrastructure
All data is processed and stored in EU data centers, ensuring full data sovereignty and compliance with European regulations.
End-to-End Encryption
Data encrypted in transit (TLS 1.3) and at rest (AES-256). We never access your data without explicit permission.
GDPR Compliant
Full compliance with EU data protection regulations. Data Processing Agreement available on request. No data sharing with third parties.
SSO & Access Control
Integrate with your identity provider via SAML or OIDC. Role-based access control ensures the right people see the right data.
Air-Gapped Deployment
For maximum security, TechBuddy can run fully on-premise with zero internet connectivity required.
ISO 27001 Practices
We follow ISO 27001 security management practices across our development and operations processes.
Ready to see TechBuddy in action?
Discover how TechBuddy can transform your operations. Schedule a demo today.